How Can We Help You?

Creating an account is easy:

1. Download the Movuca app from your app store
2. Tap “Sign Up” and enter your details
3. Verify your email or phone number
4. Complete your profile with interests and photo
5. Start discovering amazing events!

Movuca makes it easy to discover local events:

• ✓ Allow location access for automatic nearby events
• ✓ Use the search bar to find specific types of events
• ✓ Browse by category or date in filters
• ✓ Check the “Trending” section for popular events
• ✓ Follow organizers you like for updates

Yes! Movuca is completely free for attendees. You can browse and join unlimited events without any fees. Some events may charge for tickets, but using the platform itself is always free.

We’re currently active in major Brazilian cities:

• São Paulo - Largest event network
• Rio de Janeiro - Nightlife and culture
• Belo Horizonte - Tech and gastronomy
• Porto Alegre - Active community
• Curitiba - Sustainability and innovation
• Salvador - Music and Bahian culture

We’re expanding rapidly! Check our cities page to see if we’re in your area.

To edit your profile:

1. Go to your profile tab in the app
2. Tap the “Edit Profile” button
3. Update your information:
   • Profile photo
   • Personal bio
   • Interests and favorite categories
   • Location preferences
4. Save your changes

💡 Tip: A complete profile helps you receive better event recommendations!

Control your notifications in Settings > Notifications:

Event Notifications:

• ✓ Reminders for events you’re attending
• ✓ New events from organizers you follow
• ✓ Recommended events based on your interests

Social Notifications:

• ✓ Messages from other attendees
• ✓ When friends join events

Other Notifications:

• ✓ Special promotions and discounts
• ✓ Important safety alerts

We’re sorry to see you go! To delete your account:

1. Go to Settings > Account
2. Scroll to “Delete Account”
3. Follow the confirmation steps
4. Your data will be removed within 30 days

⚠️ Important: This action cannot be undone and you’ll lose all event history.

To reset your password:

1. Go to the login screen
2. Tap “Forgot Password?”
3. Enter your email or phone number
4. Check your email/SMS for the reset link
5. Create a new secure password
6. Use the new password to log in

🔒 Security Tip: Use a strong password with at least 8 characters, including numbers and symbols.

Joining events is simple:

1. Find an event you’re interested in by browsing or searching
2. Tap the “Join Event” button
3. For free events: You’re registered instantly
4. For paid events: Complete secure checkout
5. Receive confirmation and ticket (if applicable)
6. The event appears in your “My Events” tab

🎟️ Remember: Always arrive 15 minutes early for check-in!

Absolutely! You can invite friends in several ways:

Sharing:

• ✓ Use the “Share” button on any event page
• ✓ Send via WhatsApp, Instagram, or other social networks

Social Features:

• ✓ See which friends are already attending
• ✓ Create a group for events you want to attend together
• ✓ Some events offer group discounts

Multiple Tickets:

• ✓ Buy multiple tickets in a single transaction
• ✓ Send tickets directly to your friends

Depends on the type of event:

Free Events:

• ✓ Simply tap “Leave Event” anytime
• ✓ No penalties or fees

Paid Events:

• ✓ Check the specific refund policy on the event page
• ✓ Most allow refunds up to 24-48 hours before
• ✓ Contact the organizer for special circumstances

If Event is Cancelled:

• ✓ You always receive full refund
• ✓ Processing within 5-10 business days

We verify all events through:

Organizer Verification:

• ✓ Identity verification (look for the ✓ badge)
• ✓ Previous event history
• ✓ Community reviews

Event Verification:

• ✓ Details and description review
• ✓ Venue confirmation
• ✓ License verification when required

Trust Signals:

• ✓ Verified organizer with blue badge
• ✓ Many positive reviews
• ✓ Known and verified venue
• ✓ Clear refund policies

🚨 Always report any suspicious activity!

Creating an event is easy:

1. Tap the “+” button in the app
2. Choose “Create Event”
3. Fill in the details:
   • Attractive title
   • Date and time
   • Complete location
   • Detailed description
4. Add quality photos to make it attractive
5. Set capacity and ticket type (free/paid)
6. Review everything and publish!

⏱️ Approval Time: Your event will be reviewed and live within 2 hours.

Movuca offers several promotion tools:

Free Features:

• ✓ Automatic search optimization
• ✓ Social sharing tools
• ✓ Access to your follower audience

Pro and Business Features:

• ✓ Featured placement in search results
• ✓ Boost to targeted audience segments
• ✓ Email marketing to past attendees
• ✓ Advanced analytics of performance

Promotion Tips:

• ✓ Use early bird discounts for first sales
• ✓ Offer group discounts
• ✓ Partner with local influencers

Our management tools include:

Attendee List:

• ✓ Real-time view of registrations
• ✓ Contact information of attendees
• ✓ Filter and search by name or data

Event Check-in:

• ✓ Individual QR codes for each attendee
• ✓ Check-in app for your team
• ✓ Real-time capacity control

Communication:

• ✓ Messages to all attendees
• ✓ Individual messages when needed
• ✓ Automatic updates about the event

Pro Features:

• ✓ Data export to spreadsheets
• ✓ CRM integration
• ✓ Detailed engagement reports

Payments are processed quickly:

Payment Schedule:

• ✓ Funds released 2-3 days after the event
• ✓ Direct deposit to your bank account
• ✓ Email notification when processed

Fees and Deductions:

• ✓ Transaction fee: 3.5% + R$1 per ticket
• ✓ Automatic deduction of fees
• ✓ Detailed report of all amounts

Account Setup:

• ✓ Support for multiple bank accounts
• ✓ PIX for faster payments
• ✓ Complete history of all payments

We accept major Brazilian payment methods:

Cards:

• ✓ Visa, Mastercard, Amex (credit and debit)
• ✓ Elo and Hipercard
• ✓ Installments up to 12x interest-free (eligible events)

Digital Payment:

• ✓ PIX - Instant approval
• ✓ Apple Pay and Google Pay
• ✓ Samsung Pay

Other Methods:

• ✓ Bank transfer for large groups (10+ people)
• ✓ Boleto bancário (events with advance notice)

🔒 Security: All payments are encrypted and processed by PCI DSS certified partners.

Refund policies depend on each organizer:

Standard Policy:

• ✓ Full refund if event is cancelled
• ✓ Refunds allowed up to 24-48 hours before
• ✓ Processing within 5-10 business days
• ✓ Credit to original payment method

Special Situations:

• ✓ Medical emergencies - case-by-case analysis
• ✓ Event problems - guaranteed refund
• ✓ Significant changes by organizer

How to Request:

1. Go to “My Events”
2. Select the event
3. Tap “Request Refund”
4. Fill in the reason
5. Wait for analysis (up to 24 hours)

⚠️ Always check the specific policy for each event before purchasing.

If your payment was declined, try these solutions:

Basic Checks:

• ✓ Check card details (number, CVV, expiry)
• ✓ Verify available limit
• ✓ Confirm name exactly as on card

Common Problems:

• ✓ Blocked card - contact your bank
• ✓ Insufficient limit - try another card or PIX
• ✓ International restriction - some cards block online payments

Alternative Solutions:

• ✓ Use PIX - instant approval
• ✓ Try another card
• ✓ Use Apple/Google Pay
• ✓ Contact organizer for other options

💬 Support: If the problem persists, our team is available 24/7 via chat.

We offer installments to make participation easier:

Eligible Events:

• ✓ Tickets above R$ 50
• ✓ Verified organizers
• ✓ Events with minimum 30 days advance

Installment Options:

• ✓ 2x interest-free - all eligible events
• ✓ 3-6x interest-free - premium events
• ✓ Up to 12x - with interest (per card operator)

How It Works:

1. Select the event and go to payment
2. Choose “Credit Card”
3. Select number of installments
4. Confirm amounts and complete

💡 Tip: Installments appear automatically when available for the event.

We have a rigorous verification process:

Organizer Verification:

• ✓ Identity documents required
• ✓ Address and contact verification
• ✓ History and reputation analysis
• ✓ Continuous activity verification

Event Verification:

• ✓ Content review and appropriateness
• ✓ Venue confirmation and availability
• ✓ License verification when required
• ✓ Continuous quality monitoring

Trust Signals:

• ✓ Blue badge ✓ for verified organizers
• ✓ Real community reviews
• ✓ Positive event history
• ✓ Partnership with known venues

🔍 Always look for the verification badge before attending!

Your safety is our priority. Report any issues:

Reporting Methods:

• ✓ Report button on any event or profile
• ✓ Direct email: [email protected]
• ✓ 24/7 chat in the app
• ✓ Emergency phone: 0800-XXX-XXXX

Types of Problems:

• ✓ Inappropriate behavior from attendees
• ✓ Fraudulent or misleading events
• ✓ Safety issues at venue
• ✓ Discrimination or harassment

Our Process:

1. Receipt - response within 15 minutes (urgent)
2. Investigation - detailed case analysis
3. Action - appropriate measures taken
4. Follow-up - feedback on actions taken

🚨 In emergencies, always call 190 or 192 first!

We follow clear guidelines for a safe community:

Expected Behavior:

• ✓ Be respectful to all participants
• ✓ Include everyone without discrimination
• ✓ Respect spaces and properties
• ✓ Follow specific rules for each event

We Don’t Tolerate:

• ❌ Harassment or discrimination of any kind
• ❌ Violent or threatening behavior
• ❌ Unauthorized spam or advertising
• ❌ Illegal or inappropriate events
• ❌ False information about events

Consequences:

• ⚠️ First violation: Warning
• ⚠️ Repeated violations: Temporary suspension
• 🚫 Serious violations: Permanent ban

For Organizers:

• ✓ Accurate information required
• ✓ Fulfillment of promises made
• ✓ Respect for refund policies
• ✓ Safe and appropriate events

📋 Read our complete guidelines for more details.

We take your privacy very seriously:

Data Collection:

• ✓ Only necessary data for the service
• ✓ Explicit consent for each use
• ✓ Complete transparency about what we collect

Data Protection:

• ✓ End-to-end encryption
• ✓ Certified secure servers
• ✓ Limited access only to authorized staff
• ✓ 24/7 monitoring against intrusions

Your Rights (LGPD):

• ✓ Access your personal data
• ✓ Correct incorrect information
• ✓ Delete your account and data
• ✓ Portability of data to other services

We Don’t Share:

• ❌ Personal data with third parties
• ❌ Payment information
• ❌ Event history without permission
• ❌ Data with advertisers

🔒 For more information, see our Privacy Policy.